top of page
-
How do I sign up for a HOBBYBUDDYSG account?Here at HOBBYBUDDYSG, We do not require accounts to use our services. Simply Whatsapp us your choice of buddy to exercise with and We're good to go!
-
How do I suggest a new sport/hobby category to be added to the platform?Simply send us a DM on Instagram to express your interest on the sport/hobby you want to see on HOBBYBUDDYSG!
-
What types of hobbies/sports are available on HOBBYBUDDYSG?For Sports: https://www.hobbybuddysg.com/sports For Hobbies: https://www.hobbybuddysg.com/hobby
-
Can I have more than one buddy for my sport/ hobby?Yes. Whether you require additional guidance in a group setting for a sport or need to fill available slots for a multiplayer sport, HOBBYBUDDYSG offers the flexibility to book more than one buddy simultaneously to meet your needs.
-
Can I use HOBBYBUDDYSG to find a buddy for a specific project or activity?Yes, If you have a specific project or activity in mind that you want to find a buddy for, you can simply express your interest and HOBBYBUDDYSG will try to match you with someone who shares the same interest.
-
Are buddies qualified or certified to teach me?While not all of our buddies are certified, many of them have competed in their respective sports and engage in daily practice. They are highly qualified through their experience, passion, and knowledge. Our Buddies are eager to share their expertise and help you grow in your own journey.
-
Can I search for buddies based on skill level?Absolutely! At HOBBYBUDDYSG, you can search for buddies based on their skill level by browsing through their profiles. Each profile displays their achievements, experience, skillset, availability, and recommended locations to engage in the sport. Our platform ensures that each profile is unique and provides a comprehensive overview of the buddy's qualifications and expertise.
-
Can I switch to a different sport/ hobby category with a specific buddy?Yes, you can switch to a different sport or hobby category with a specific Buddy, subject to their comfort level and expertise. If the selected sport or hobby is beyond their range of guidance, we would recommend finding a buddy who is experienced and knowledgeable in that area. However, if our buddies are comfortable to explore a new sport with you, we are happy to facilitate this arrangement.
-
Can I see my buddy's profile information?Yes! You can view your preferred buddy's profile information by selecting their profile. At HOBBYBUDDYSG, we ensure that each and every one of our buddy's profile undergoes a thorough quality check. This enables our users to shortlist buddies based on their personal needs and preferences in a coach before deciding to pursue a sport with them.
-
Can I see reviews of buddies before I choose one to pursue my hobby with?Yes, you can view reviews of buddies before choosing one to pursue your hobby with. Our platform allows users to leave reviews and for buddies they have engaged with, which can be helpful in making a decision.
-
How do I sign up to be a buddy? How do I recommend someone to be a buddy?If you're interested in becoming a part of #Teambuddy, please send us an email at Teambuddy@hobbybuddysg.com
-
How do i book a buddy?Kindly refer to our GUIDES page in the given link: https://www.hobbybuddysg.com/guides
-
How far in advance can I book a buddy?You can book a buddy as early as you want, as long as they are available during the time and date you want to schedule the session. However, we recommend booking in advance to ensure your preferred buddy is available.
-
Can I share a buddy with my friends?Yes, splitting of costs is allowed for users aged 15 and above. At HOBBYBUDDYSG, our goal is to make sports and hobbies more accessible and affordable to people from all walks of life. For more information on our rates and policies, please refer to our RATES page in the give link below: https://www.hobbybuddysg.com/rates
-
How do I communicate with my buddy?At HOBBYBUDDYSG, we facilitate communication between our users and buddies. We will assist you in scheduling your meetings and keep you informed about the details of the meetup with your buddy.
-
I can't find the buddy at the meeting point? What do I do?Not to worry, we will be here to assist you in finding your buddy and ensuring that your session goes smoothly, as we facilitate communication between our users and buddies.
-
I am going to be late. How do I inform the buddy?To inform the buddy, kindly reach out to us via the existing booking chat. However, if you are uncontactable 40 minutes into the booking, it will be deemed a no-show. There will be no refunds.
-
Do I need to provide my own equipment?While some of our buddies may have equipment to lend, we recommend being cautious when borrowing someone else's belongings. In the event that a buddy does not have the necessary equipment, they can offer suggestions on where to rent or purchase it. Please keep in mind that reimbursement may be required if any equipment is damaged or lost.
-
Do I need to book the venue for the sport?Booking is required for certain sports. However, our buddies can recommend suitable venues and provide guidance if you are trying out a new sport. Note that venue booking fees will be included in your payment if the booking is made by your buddy.
-
Can I choose which sport venue to use?Yes, you have the flexibility to choose the venue of your preference for the selected sport.
-
What if I can't make it to a scheduled meeting?Rescheduling is generally not allowed, as our buddies have set aside time specifically for the scheduled session. Unfortunately, we do not offer refunds for cancelled sessions. We understand that unforeseen circumstances can arise, such as inclement weather, that may require rescheduling. In such cases, we will then assist in arranging a new date and time that is suitable for you.
-
Can I cancel a scheduled meeting with my buddy?Certainly, you may cancel a scheduled meeting with your buddy. However, please keep in mind that there will be no refund for any cancelled sessions.
-
I want to cut short my session. Can I schedule another appointment for the remaining hours?Unfortunately, we do not offer rescheduling for active sessions or sessions that are ended prematurely by the user.
-
What if our session gets interrupted due to weather or other reasons?If a session is disrupted due to weather, we offer the option to reschedule at a mutually convenient time for you and your buddy. Alternatively, you may request a 50% refund. We appreciate your understanding and flexibility in such situations.
-
What happens during a cancellation?In the event of a cancellation on our end, a full refund will be provided. Additionally, there will be a discount of 50% on your next booking with us.
-
What happens during a no show?In the event of a no show on our end, a full refund will be provided. Additionally, your next booking will be on us.
-
The buddy turned up late and I can't extend the session. Can I have another session?While we do not offer rescheduling for interrupted sessions, you are entitled to a 50% refund if the buddy is 20 minutes late, and a full refund if they're more than 30 minutes late.
-
Are there any fees for using HOBBYBUDDYSG?Yes, we offer a flat rate of $45/h for adults and $35/h for kids. For more information on our rates, please visit our RATES page at the following link: https://www.hobbybuddysg.com/rates
-
What sort of payment does HOBBYBUDDYSG accept?Do take a look at our payment methods that we acccept on our RATES page: https://www.hobbybuddysg.com/rates
-
Are there any hidden fees or charges on HOBBYBUDDYSG?We do not have any hidden fees or charges for our services. The only additional fees that may apply are your own and the buddy's entry fees to gyms or booking fees for venues, which are stated on our RATES page. For more information: https://www.hobbybuddysg.com/rates
-
Are there any discounts or promotions available for using HOBBYBUDDYSG?Yes, we offer discounts on our services! Do follow our Instagram page for any ongoing promotions.
-
Are there any membership or package options available for frequent users of HOBBYBUDDYSG?No, we do not offer memberships or packages, as our aim is to offer a commitment-free service to our users. We believe in providing our users with the flexibility to book a buddy for a single session or multiple sessions, without being bound to a long-term commitment.
-
Will I be charged if my buddy cancels a meeting?In the event of a cancellation on our end, a full refund will be provided. Additionally, there will be a discount of 50% on your next booking with us.
-
Can I get a refund if I am not satisfied with my experience on HOBBYBUDDYSG?Unfortunately, we do not offer refunds for completed sessions. However, we welcome any feedback you may have about your experience with our service or your assigned buddy to help us improve our services.
-
Is my personal information safe on HOBBYBUDDYSG?Yes. The questions asked on our platform are solely to assist with your booking and to match you with a buddy suitable to your schedule.
-
What happens if i get injured during a session with a buddy?Please note that HOBBYBUDDYSG and our buddies are not liable for any injuries that may occur during the session. While our buddies are there to assist and support you in your new sport or accompany you for your sport session, we urge you to take necessary precautions to ensure your own safety and well-being.
-
How do I communicate with HOBBYBUDDYSG support if I have a problem?To contact HOBBYBUDDYSG support, simply use the existing booking chat on WhatsApp. We are committed to addressing any problems you may encounter and value your feedback to continuously improve our services.
-
How do I leave a feedback/ review for my buddy?Using the existing booking chat on WhatsApp, you can leave reviews and feedback for the buddies to help them improve or encourage them on their performance.
HELP CENTER
bottom of page